Terms and Condition

We ask for a 60% deposit on all of our orders. The receipt of this deposit payment is confirmation of your order, so any delay in its receipt may well impact on the final completion date.

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If you choose to make any changes to your order during the production period we will do everything we can to accommodate your wishes, but this may impact on the final completion date and may well incur additional charges of which we will notify you at the time.

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The remaining 40% balance payment must be paid before collection or delivery of the order.

We accept various of payment method, other than direct bank transfer method, there will be a platform fee charged to other methods, each fee will depend on the method. Kindly ask for assistance regarding the payment options.

Casa Goods pieces are individually hand made to order so, whilst every effort is made to make each piece as precisely as possible, dimensions may vary slightly.

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If you do require certain dimensions to be particularly precise for specific reasons, then please make us aware of this when placing your order. Sales materials such as samples, photographs, drawings, etc are used for reference purposes only. We will not be liable for any such variances.

Once your order has been placed, we cannot cancel your order under any circumstances, however, you can alter or change the design of your order, charges may apply depending on the production stage. If the production has not started yet, we will not charge any fee.

Unless requested by the client at the quotation stage, we reserve the right to use photos during production and final products for marketing purposes.

Prices provided are subject to change, we have the period of 2 weeks to keep the validity of each quotation. It may be necessary to change prices either up or down from time to time, including any alterations. Any prices changes will be confirmed to you at the time of ordering.

Our standard lead time is 5-12 weeks on all orders. The lead time starts after drawing approval for bespoke furniture and rugs orders or after receipt receival. We may occasionally be able to finish the order ahead of time, but conversely there may be occasion when, due to events beyond our control, we are unable to complete the order within this quoted lead time.

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In these circumstances we keep any delay to an utmost minimum and will keep you continually informed of the progress of your order.

Once your order has been placed, we cannot cancel your order under any circumstances, however, you can alter or change the design of your order, charges may apply depending on the production stage. If the production has not started yet, we will not charge any fee.

Fabrics color may vary slightly from one batch to the next.

Bespoke Made Furnitures

Casa Goods warrants that upon delivery and for a period 5 years for webbing and foam; 1 year for construction, from the date of delivery goods purchased. Hereunder, Casa Goods will conform in all material respects to our specifications for such goods and will be free from material defects in workmanship, material and design under normal use.

Casa Goods bespoke made goods warrants its products against defects in manufacturing and workmanship for period of one (1) year from date of purchase, provided the product was used under normal conditions and was used for the purposes for which it was designed.

The warranty does not cover fabric and any damage resulting from misuse, negligent handling, or any defect caused by pet.

of reasonable maintenance and care, accident by anyone other than Casa Goods. Casa Goods will not be liable for incidental or consequential damages arising from any product defect.